Business challenge

Provide customers seamless access to world-leading scientific, scholarly, professional and educational content through a new business entity formed by the merger of leading publishers, each with its focus area.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Agentic Service Desk, Unisys Field Services, request management and desktop management services to an expanded end-user base of ~10,000; Unisys implemented ServiceNow™, a scalable cloud-based service management portal through which geographically dispersed users can view role-based, personalized services with visibility into operational metrics.

Results and benefits

• Achieved a globally consistent end-user experience that enables employees to work cohesively and present a single face to customers
• Enhanced employee productivity and user experience
• Improved resolution times
• Reduced support costs