Heineken's unified approach to IT operations
Support that moves with your teams
Distributed teams need adaptable support. See how AI diagnostics, tech cafés, and global technicians deliver it.
Gartner® names Unisys a Leader in 2025 Outsourced Digital Workplace Solutions Magic Quadrant™
We believe this Gartner review of 18 Outsourced Digital Workplace Services providers can help IT sourcing decision makers match their investments to desired business outcomes.
Modernize IT field services for peak performance
Find out where your IT field services stand and how to move forward.
Unisys Field Services
When technology issues arise, your employees need them resolved ASAP. With 11 industry awards in just two years, Unisys’ intelligent support combines speed, agentic AI, personalization and expertise across service desk, field services, and specialized cooling maintenance, all working together to transform employee satisfaction into business success.
Solution overview
Minimize downtime, maximize productivity
Make downtime rare with fast, flexible IT support. Unisys Field Services keeps your teams moving with responsive assistance delivered on-site or remotely, combining global technicians, 24/7 smart lockers, and augmented reality (AR) expertise.
Highlights
- Global scale that reaches your workforce: Certified technicians spanning multiple countries, backed by an extensive network of warehousing centers and pickup/drop-off locations
- Complete asset life cycle expertise: End-to-end services from installation through break-fix, maintenance, recycling, and disposal—covering IoT sensors, biometric scanners, point-of-service equipment, audio/visual systems, and networking hardware
- Flexible support wherever work happens: On-site engineers, tech cafés, walk-up stations, IT vending machines, 24/7-accessible smart lockers, and AR assistance that enables remote training and expert guidance
- Agentic AI-enabled operations: Intelligent scheduling and routing with Salesforce Agentforce ensures the right technician reaches every job on time—proactively handling disruptions before they impact your appointment
Turn experience data into measurable improvements
See how combining monitoring insights with strategic action delivers faster resolutions and higher satisfaction for field teams.
Field services that keep frontline teams moving
Enable seamless operations with responsive device support designed for distributed teams. Unisys Field Services offers global technical expertise, multiple service channels, and rapid response capabilities—so your employees can concentrate on core business activities instead of technology issues.
Highlights
- Increase employee productivity: Agentic AI enables rapid issue resolution and reduced wait times for device repairs or replacements
- Proactively prevent disruptions: Predictive monitoring and pre-emptive maintenance address issues before failures occur
- Reduce IT overhead: Offload routine device management tasks to specialized field engineers while adapting service levels to business demands
- Ensure data security and compliance: Implement proper installation, configuration, and end-of-life device disposal
Adopt a zero-touch approach to IT support
See how Unisys Touchless Experience uses smart lockers and vending machines to give employees instant device access anytime.
Client stories
AI-driven support elevates global employee experiences
Nutreco accelerates innovation with streamlined IT support
Bancolombia modernizes IT to accelerate digital transformation
