CXOtoday: How agentic AI stops following scripts and starts solving problems

Free teams from routine tasks with adaptive automation systems

Most automation follows scripts. Agentic AI thinks, adapts, and acts. Weston Morris, senior director of global strategy for Digital Workplace Solutions, explored this distinction in CXOtoday, showing how organizations can move beyond traditional task automation to systems that genuinely understand context and make decisions.

Weston explains how these intelligent agents anticipate problems, coordinate across teams, and help employees focus on work that requires human creativity. Companies implementing agentic AI are already seeing 40% efficiency gains while creating space for meaningful skill development.

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