IT-Daily: Why the best AI implementations start on the factory floor

How technology empowers rather than replaces human expertise

Frontline workers face a frustrating reality: while corporate teams get cutting-edge tools, field service and technical teams often struggle with outdated systems and zero training on new implementations. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, reframes how organizations should approach AI adoption for their most critical teams in IT-Daily.

Patrycja challenges the common assumption that frontline roles are "ripe for automation," instead demonstrating how AI, augmented reality, and smart wearables can enhance human capabilities. She outlines why 46% of frontline workers feel pressured to adopt new technologies without proper support and provides actionable strategies to change this dynamic.

Discover how human-centered Unisys field service solutions can strengthen your frontline teams while driving measurable business outcomes.