Accelerate employee device support

Deliver faster device support that drives team momentum

Your teams are doing amazing work: closing deals during late-night calls with international clients, solving complex problems at remote customer sites, and keeping critical operations running smoothly around the clock. But when a device fails in the middle of these important moments, momentum stops. Traditional IT support wasn't designed to match the energy and ambition of modern work.

The Unisys Field Services and Unisys Touchless Experience solutions work together to close this gap. Need a midnight equipment swap from a smart locker? Done. Technical installation requiring step-by-step augmented reality guidance? We're there. 24/7 virtual tech café support? Always on. Tech-savvy users can handle things themselves with self-service options, while challenging situations get immediate access to hands-on expertise.

The result goes beyond faster fixes. When routine issues resolve themselves and critical problems reach skilled technicians immediately, your IT team shifts from reactive troubleshooting to proactive innovation.

Want to see how this works in practice? Explore the full use case to learn how these solutions can transform your support experience.